Untitled Note

Customer Name: Joseph Vescio RC Phone Number: 2893721415 UID: 276909024 InContact ID: 469498764150 Company Name: Romas Hospitality Centre Call back #: 4168274299 Email Address: info@romashospitality.com Number of DLs: Account Verified (Admin): Y Ext. # Issue: The cx wants their staff members to not have access to ext.101 information and to have their own extension and credentials for them to fax only. Troubleshooting: Explained to the cx he needs to add the extra users to the account in order for them to have their own credentials. Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: A statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: Reason for Intervention: Endorsed to TL/SME?: