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Link: https://support.engagement.dimelo.com/contents/64d3cc7dbd0e542b0f2922f2 UID: 608719048 RC Phone Number: (414) 327-8127 Customer Name: Sharif Khalil Company Name: Good Feet Midwest Call back #: (414) 395-1700 Email Address: Sharif@Goodfeetmidwest.com Number of DLs: 75 Account Verified (Admin): Y Ext. # 113 Issue / Customer Request: every time I try to create a new dashboard in live reports, I'm running into an error asking me to try again later. It keeps spinning when I hit save and nothing happens TS Performed: Complete step-by-step documentation Getting the error message "The dashboard can only be viewed by the owner and is not available for others, you will be redirected to a new dashboard." Tried a different browser but didn't work Informed about the dashboards privacy and that they will not be able to use dashboards they don't create. Recommended to use a different network or device Cx requested to add a public dashboard The issue is in the live reports, tried adding one but got the same error message "Something went wrong try again later" Resolution: How the issue was resolved After the info agreed to close the case Case Number: 19703970 Resolved? Y/N PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 7-8 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support