Untitled Note

Customer Name: Corey UID: 57715643 InContact ID: 460406298659 Extension #: 102 Best callback number: 888 495 8258 Ring central number: 888 495 8258 Email address: appraisaldesk@ValuationTechnology.com Customer's preferred callback time (with timezone): Admin: Y/N Y Account Verified: Y/N Y Issue: The customer received emails about the TCR campaign. The customer needs education. Troubleshooting: (steps taken to address the issue) The customer already submitted the TCR request and when checked this one the status is registered but the company was not found listed on the list of the TCRs on the spreadsheet. Then the TCR team was called, and they indicated that the customer needed to create a campaign. The customer can add up to 49 numbers or if he exceeds that amount he would need to buy another lot of 49 numbers. Call to action message. They are a business-to-business kind of arrangement and the customer is just text. Then the customer indicated that the type of arrangement they have is that they handle the customer of their customers. The customer was informed that he needed to check needed to implement consent with his clients in order to have this added to the form since this is something that the government is required moving forward. The customer states that the messages they send are transactional messages and these do not require express consent or written consent. Recap: Y/N N Support Site provided: Y/N N Survey Spiel: Y/N N