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incontact ID:463720022670 UID: 1689613008 RC Phone Number: 3034952325 Customer First and Last Name: Andrew Extension #: 101 Callback #: Email Address: Account Verified: yes Admin: Yes Description Information: this client calls because he needs to provision 3 Polycom VVX250 make and model: Polycom VVX 250 S/N: 482567435E31 S/N:482567028E9F Set ETA: Troubleshooting: so he wanted to do the provisioning on a shard line from the phones and devices, so first i assign all the desk phones and then i let the client know he will just have to reboot and the phones should work we waiting a couple of minutes and all phones the status was online Resolution: yes, i was able to help the client provision all the desk phones Recap: Y Gain Agreement to close the case: Y Promoted Support Site: Y Promoted Survey: Y SAT Prediction: 10 I am resolving the case now: Y Attached KB Article: Y/N