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676111 Chingrafael25821181 https://web.production.cms.maya.ph/VERTEXON/servlet/LOGON 2 215634 Dennis23 Please refer to case 21683703. Close the ticket. This case is parented by a case that is also its child. NOTE: Unable to change the tagging due to SF error "We hit a Snag" Thank you message Summary of concern: - Subs can't purchase load PID: Failed Transaction details: Passed Action taken: - Acknowledged subs, advised to perform BTS Action taken: - Unresponsive subs, closed ticket Action taken: - Uncredited bank transfer from Maya to GCash, provided SLA 3BD - Unresponsive subs, close the chat Maya savings date opened: March 2024 bad value for restricted picklist field: MayaBank - Consumer Savings Error No active profile is related to the search parameter. Error Please contact your System Administrator and give this error, undefined ************************************************************************* 20911769 - acct upgrade rejected 20911690 20911994 - acct upgrade rejected 20912051 - acct upgrade status 20912082 - acct upgrade rejected 20912088 - credit availment 20912219 - acct upgrade rejected 20912230 - acct upgrade rejected IDs 20912244 - acct upgrade rejected IDs 20912246 - acct upgrade status 20912408 - free Maya card 20912094 20912420 - acct upgrade rejected minor 20912736 - Balance transfer 20912975 - acct upgrade rejected 20913062 - acct upgrade rejected IDs 20913212 - acct upgrade status 20913265 - acct upgrade rejected IDs 20913281 - acct upgrade rejected 20831623 20913285 - acct upgrade status 20913341 - 20913346 - acct upgrade 20913695 - acct upgrade status 20913804 - acct upgrade status 20914149 - ownership 20921028 21240961 21295515 20914192 - acct upgrade status 21368679 - acct deact 21341277 21362982 - 21362896 - undelivered Maya card SLA 21360381 - LCC cash advance 21360627 - 21360711 - card linking/activation 21362869 - 21362492 - LCC cash advance limit 21362488 - 21360744 - LCC cash advance limit 21362416 - LCC cash advance 21362185 - unposted converge bills payment 21360907 - cashback 21361585 - LCC purchase dispute 21361058 - LCC application 21361507 - LCC purchase dispute 21361478 - LCC cash advance 21360373 - undelivered Maya card SLA 21360283 - 21360152 - 21360147 - LCC application status 21360079 - Credit card no cash dispensed 21360054 21360043 - Declined virtual credit card online purchase 21359824 - LCC track delivery 21359807 - LCC application 21359786 - LCC delivery SLA 21359643 - credit card cash advance option 21370891 21359583 - LCC application cant find/verify membership ID 21359304 - LCC cash advance 20914314 - acct upgrade status 20915190 - acct upgrade rejected 20915251 - dedup 20981789 20915459 - acct upgrade rejected 20915545 - acct upgrade status 20915651 - change surname 18746188 18747213 20915687 - acct upgrade rejected FCI 20915737 - acct upgrade status 20915908 - acct upgrade status 20664799 20664827 20915979 - acct upgrade 20916013 - acct upgrade rejected 20835257 20819054 20916151 - acct upgrade rejected 21215915 20596206 20916168 - acct upgrade rejected 20916188 - acct upgrade status 20916554 - acct upgrade rejected foreigner 20916564 - acct upgrade status 20916570 - change of DOB 21215484 20916618 - acct upgrade rejected foreigner 19790335 19843654 20428846 20462432 - 20916651 - acct upgrade rejected 20918905 20916653 - acct upgrade 20916704 - acct upgrade status 20841379 20916936 - acct upgrade rejected 20917049 - acct upgrade status 21209472 21209459 21209607 20917055 - acct upgrade status 20917076 - txn limit 20918029 20917318 - REKYC 20917387 - acct upgrade status 20917395 - acct upgrade status 20917494 - acct upgrade status 21051109 21050285 20917520 20917732 - scammed 20203866 20917892 - acct upgrade rejected 20984780 20976641 20934879 20949493 20918558 - acct upgrade status 20924317 20919569 20918561 - acct upgrade rejected 20918709 - acct upgrade 20931103 20918862 - acct upgrade rejected ******************************************************** 19324180 - acct upgrade nonscreened dedup can't 20129470 - acct upgrade nonscreened dedup probed 20033661- acct upgrade rejected dedup 20040164 - acct deact 18334340 - Lazada refund 18335937 - change name/acct upgrade rejected 20047235 - unposted credit payment 19643304 - change MIN 18329010 - faceauth 20884324 - acct upgrade rejected foreigner 19483424 - talk to agent 20012894 - credit locked 18622217 - acct upgrade rejected BTS 19617583 - acct upgrade nonscreened 19294358 - acct upgrade nonscreened 24 hrs 18786249 - dedup response 20032574 - Stolen Phone/SIM dedup 20280541 - acct upgrade status 20413886 - acct upgrade rejected 20017899 - lost SIM dedup 18276734 - credit availment 18282785 - cash in human 18954391- cash in from bank 19584774 - temporary driver's license 20034906 - increase credit limit 19383944 - acct upgrade nonscreened dedup 18150045 - change name 18279014 - dedup probed 20018084 - dedup 20018096 - dedup tagged 19985248 - vague 18179057 - PLDT code for Maya credit 18133466 - acct deact escalated 18625500 - cash in response 18794013 - PLDT unposted bills payment 18717121 - acct upgrade rejected IDs 18938002 - dedup acct upgrade nonscreened 19269361 - dedup can't cash in 20022880 - dedup delete 20284631 - stolen phone/SIM dedup 20018929 - dedup created new 19395606 - acct upgrade nonscreened dedup tagged 19537129 - Lazada purchase 19537803 - Maya savings to DBP 19534122 - acct upgrade rejected minor 20913265 - acct upgrade rejected IDs 20129808 - unsettled Maya credit loan 19970540 - free Maya card 20690505 - free Maya card cashback 20690108 - undelivered Maya card probed 20646394 - LCC delivery 21359786 - LCC delivery SLA 21219022 - LCC delivery track 20647174 - undelivered Maya card 19328602 - complaint with collections team Maya credit 19328986 - hacked account 20891114 - acct upgrade rejected with duplicate 19328541 - Maya credit extension due date 21258648- LCC change delivery address 20865746 - LCC application received SMS 20981781 - LCC application error encountered 20866646 - LCC installment payment 20844476 - LCC txn limit 20927335 - LCC delivery address 20928880 - Declined virtual credit card online purchase 20929382 - Received SMS to apply the LCC 19746179 - Credit payment extension 19748903 - acct upgrade application 19763713 - interest boost 20981411 - error in credit card cash advance 20966374 - credit card activation error 21218934 - Landers credit card activation/linking 20967554 - additional charge using LCC purchase txn 19763713 - interest boost 21359807 - LCC application 21360147 - LCC application status 21340912 - LCC application txt message received 21070531 - Credit card purchase refund 21070785 - unable to view the CC details/virtual cc 21106621 - LCC application cant find/verify membership ID 19980761 - email recovery 21051095 - LCC annual fee 21051787 - Transfer LCC funds to wallet 21041761 - credit card installment payment 21128206 - credit card payment due date 21337259 - cash advance fees and due date 21202114 - Limits and controls 21202985 - LCC cash advance 21247463 - LCC cash advance limit 21360079 - Credit card no cash dispensed