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inContact ID: 462674692508 UID: 1242039011 RC Phone Number: 4073505988 Customer First and Last Name: marcos baez Extension #: 103 Callback #: 4074010833 Email Address: Account Verified: yes Admin: yes Description Information: The client called and wanted to provision a Polycom phone make and model: Polycom VVX300 S/N:0004F2EB9735 IP ADDRESS:192.168.168.89 Set ETA: Troubleshooting: so i explained where to go to user>user with extansion>select the extension then go to phone and devices and then to go to the browser enter the IP address, and from there we did first the factory reset, then we continue with the rest of the steps in order to connect it and have the device online but we tried 2 times there was still an error then we tried from the desk phone i provided all the steps to be Recap: Gain Agreement to close the case: yes Promoted Support Site: yes Promoted Survey:yes SAT Prediction: 10 I am resolving the case now: yes Attached KB Article: