Untitled Note

Hi Team, For validation: Case number: 23246888 Agent Name: Eduardo Carranza Supervisor name: Ray Carter Subject: CNAM Invalid escalation Reason: No Case comments Nor Tier 2 template Actual step(s)/Info Missed: Case comments, TS done, Customer information Resolution/Recommendation: Follow for Caller ID update https://wiki.ringcentral.com/pages/releaseview.action?pageId=792562922 Look also for caller ID limitations articule at support.ringcentral.com