Untitled Note
By: Baby4/1/202419 views Public Note
For | - Resolved by Jam
Case ID: 22803858
inContact ID : 505431052408
User ID: 410109048
RC Phone Number: (205) 585-2880
Customer Name: Patrick Fitzgerald
Company Name: Alabama Baptist Children's Homes and Family Ministries
Call back #: (205) 585-2880
Email Address: pfitzgerald@alabamachild.org
Number of DLs: 115
Account Verified (Admin): Yes | Ext. # 101
Issue / Customer Request:
• customer provided case number 22803858
• calls not ringing on the desk phones
• he is expecting for a call back today at 6am CST (7AM MNL time)
• advised customer that the ticket was already escalated to higher tier of support
• however, the representative who's been handling his case is still unavailable
• customer is insisting to talk to someone instead from T2 department
• send e-mail to GSSTier2 to assign the ticket
• customer refused for call back and willing to wait on the line for someone to assist him
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************
For | - Resolved by Jam
Case ID:
inContact ID :
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Yes | Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-6, 7-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
*********************