Untitled Note

User ID InContact ID Customer Name: RC Phone Number: Extension #: 3 Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: Cx wants to know how to upgrade the account Issue/Subject: For: Joel Henry | Issue: plan upgrade | By: Andres Camp >> Cx wants to know how to upgrade the account in order for him to enable automatic call recording, also has several questions regarding plans and pricing >> advice the customer to change the licenses >> Responded to several questions >> CIF created Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: No response from the machine Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: lex-m03-001 Digital Line: (805) 419-2687 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y