Untitled Note

Customer Name: Isaac Barnett RingCentral Number: 9162695433 UID: 62843180008 InContact ID:460793489961 Extension #: 101 Best callback number: 9165850298 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: The cx wants to have advertisements while they have a customer on hold Troubleshooting: Guided the cx on how to customize the hold audio and the audio while connecting properly Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by Pablo