Untitled Note
By: Anonymous3/10/20232 views Public Note
Incontact ID:
UID:
RC Phone Number:
Customer First and Last Name:
Extension #:
Callback #:
Email Address:
Account Verified: Y/N
Admin: Y/N
Description Information:
Set ETA: Y/N
Troubleshooting:
Resolution:
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Recap: Y/N
Gain Agreement to close the case: Y/N
Promoted Support Site: Y/N
Promoted Survey: Y/N
SAT Prediction: 10
I am resolving the case now: Y/N
Attached KB Article: Y/N
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Subject:
For (costumer) | (The problem) | Resolved by (agent name)
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UID:
Incontact ID:
First name / Last name:
Contact Number:
Email Address:
Account Verified: Y/N