Untitled Note

Incontact ID:463720853977 UID: 2277160005 RC Phone Number:8182327229 Customer First and Last Name: Pouya Nazarian Extension #:101 Callback #:8182327229 Email Address: Account Verified: Y Admin: Y/N Description Information: the client called because he would like to know if there is an option for the text messages to see if they are read or not Set ETA: Troubleshooting: so i am able to see we have the option to mark as unread or read but unfortunately we did not have the option to see if some one else read your messages Resolution: Recap: Y/N Gain Agreement to close the case: Y/N Promoted Support Site: Y/N Promoted Survey: Y/N SAT Prediction: 10 I am resolving the case now: Y/N Attached KB Article: Y/N