Untitled Note

Set ETA: Troubleshooting: Resolution: Recap: Y/N Gain Agreement to close the case: Y/N Promoted Support Site: Y/N Promoted Survey: Y/N SAT Prediction: 10 I am resolving the case now: Y/N Attached KB Article: Y/N Incontact ID: 18346532 UID:63347958004 RC Phone Number:(720) 475-8440 Customer First and Last Name: Paula M Extension #:440 Callback #: 7203335677 Email Address: Account Verified: Y Admin: Y/N Description Information: mountain standard time 8 am make and model: Mitel 6930W IP Phone N/A: 1400E90D4772 IP address: 10.20.1.141 Set ETA: Troubleshooting: Resolution: Recap: Y/N Gain Agreement to close the case: Y/N Promoted Support Site: Y/N Promoted Survey: Y/N SAT Prediction: 10 I am resolving the case now: Y/N Attached KB Article: Y/N