Untitled Note

Invalid escalation Reason: This is not a call routing issue This is not an issue with the number Actual step(s)/Info Missed: The call routing of the customer is working properly when she uses the app it means that the issue is just when cx 104 uses the yealink 001565A51B41 Resolution/Recommendation: Factory Reset the device Re-provisioning IC: 464137332558 UID: 505437028 Best call back number: 14156844770 / 18884515075 Customer Name: Samantha Email Address: tmoptometry1@gmail.com Issue when someone calls the MN 19256717799 or the direct number of x104 19252702675 if the cx is using the yealink device the cx is not hearing the calling party Device Yealink W52P Cordless Phone with 1 Handset SN: 001565A51B41