Untitled Note

Customer Name: David RC Phone Number: 8325521645 UID: 63233075004 InContact ID: 473440777036 Company Name: Face-to-Face Spa at Towne Lake Call back #: 8329282484 Email Address: davideysie@gmail.com Number of DLs: Account Verified (Admin): Y Ext. # 101 Issue: Phone not working 8323223223 Troubleshooting: Helped the cx to change the call queue members schedule to 24/7 Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: A statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: Reason for Intervention: Endorsed to TL/SME?: