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Customer Name: Biagio Cerbelli RingCentral Number: 8035484995 UID: 1672207021 InContact ID:464001957258 Extension #: 102 Best callback number: 8034879149 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: When I reply to sms with our website link, it says "Unable to send the message. Sorry this message couldn't be delivered" But when I send other URLs they work Troubleshooting: Sent the cx a link to his email with some tips to send links https://www.ringcentral.com/us/en/blog/3-tips-on-sending-links-in-sms/ but the cx stated he still has the same issue and then requested a supervisor Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by Pablo https://www.listmyhomeandsave.com/search-by-area