Untitled Note
By: Anonymous8/24/20235 views Public Note
Customer Name:
Best callback number:
Customer's preferred callback time (with timezone):
Email address:
Problem:
Steps to Reproduce:
Behavior:
Expected Behavior:
Additional Notes:
Type of QoS issue:
Internet service provider:
Network hardware information
Modem make and model:
Router make and model:
Switch make and model:
Attached devices to the network
# of hardwired computers:
# of Wi-Fi devices:
# of IP telephony phones:
Affected devices
User extension :
Serial number :
Phone model:
Any programs or devices that may generate internet traffic:
IP Cameras or DVRs that have video streaming capabilities:
Speedtest results
Ping:
Download speed:
Upload speed:
Additional information
Date the issue started:
Were there changes on the network before this issue started? :
Call Samples:
Called from:
Called to:
Date and Time:
Actual Behavior:
Result:
Expected Behavior:
Called from:
Called to:
Date and Time:
Actual Behavior:
Result:
Expected Behavior:
Called from:
Called to:
Date and Time:
Actual Behavior:
Result:
Expected Behavior: