Untitled Note

User ID: 56573477 Customer Name: Drina Company#: 18556293869 Admin: Y/N yes Extension #: 105 Best callback number: (818) 730-1761 Account Verified: Y/N yes by IVR Email address: drina.aldana@yahoo.com InContact ID: 460084976809 Issue: User call handling settings for ext 101. When calling ext 101 through the direct number or main number the call rings also in 103. No custom rules for any user and no custom rule for main number. Customer mentioned they used to have 103 as the monitoring of 101. 101 has the number in the phone app and also in the desk phone (818) 584-2926 Troubleshooting: Delete monitoring extensions on ext 103 app. Other notes: Recap: Y/N yes Support Site provided: Y/N yes Survey Spiel: Y/N yes ------------------------------------------------------------ OT Cases Fecha: Feb/20/2023 Badge: 62009 Horario: 9am a 6pm Ticket: 17615052 Hora recibida: 5:35 Hora finalizada: 6:15 ------------------------------------------------------------- For cases endorsed to the Outbound Resolutions Team (ORT) Email with the below to: na.nonvoice.escalations@ringcentral.com Case: Name: Callback: Email: Reason: ------------------------------------------------------------------ Inquiries please post in this format: Case#: UID: Issue: Troubleshooting steps so far:   ----------------------------------------------------------- Please help me to add a contact on Sales Force: UID: NAME: PhoneNumber: Email: ----------------------------------------------------------- Account Verified Y/N: How many phones are affected?: Error on the Display Screen: Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: Digital Line: Other Notes: Is the customer on the same location where the phone is?: Internet connection working?: Additional Question -Phone has user extension and DL assigned: Y/N -Customer's internet connection is working: Y/N -Customer is in the same location as the phone is: -Phone is powered ON: --------------------------------------------------------- For ORT endorsement to avoid cases from returning Please use this template 1st callback attempt Called Number: Incontact ID: Issue: TS: No answer left VM 2nd callback attempt Called Number: Incontact ID: Issue: TS: No answer left VM ------------------------------------------------------------- Hi , Thank you for contacting Ring Central Technical Support, my name is Victor and I am the specialist who is helping you with the issue "-------." Responding to your query, I hope you find this information useful, please respond to this email and let me know if I have completely answered your question, if not I will be happy to continue working with you. Best regards, Victor Chinchilla | 1-888-898-4591 ext: 2241 | Ring Central Technical Support | victor.chichilla@ringcentral.com | Mon-Fri 10:00am to 7:00pm (GMT-6) CST time zone. ----------------------------------------------------------------------------------- Integration Template Name Callback Number: Integrations App/ CRM Third Party or Supported (Y/N): Issue: Steps to Reproduce / Behavior: Screenshots Attached to Case ------------------------------------------------------------------------------------------ Please post CNAM Update here for faster processing. Template UID: Case #: Phone #: CNAM: Provider: (Provider of the number that shows in SCP not RingCentral) ---------------------------------------------------------------------------------------------------