Untitled Note

Customer Name: Jeff Corless UID: 915083008 InContact ID: 462674848481 Extension #: 301 Company#: 7146768878 Best callback number: (714) 469-9047 Email address: jeff@venturestrategic.com Customer's preferred callback time (with timezone): N/A Admin: Y Account Verified: Y Issue: 1) sending a fax broadcast Troubleshooting: 1) assisted the cx with the fax broadcast enablement. The fax broadcasting is enabled already, according to the cx. The cx already tried sending the fax broadcast to more than 50 recipients but it only sent 1. First, it says "publishing" and then "failed". "Unexpected back-end error". The fax broadcast was sent from (714) 676-8878. Cx received this email on April the 3rd: Dear Jeffrey D Corless, Case 18090852 This is to confirm receipt of a valid CCAF from fax # (714) 676-8878 Fri 03/31/2023 4:33 PM for credit card 376742..1006. Thank you for complying with our verification requirement. The Fax Broadcast feature has already been enabled on your account. You may contact our Support Department for assistance with your account: US Customer Support at 1 (888) 898-4591 UK Customer Support at 44 800 014 8091 AU Customer Support at 61 1 800 940 745 Regards, Ring Central Client Verification Recap: Y Support Site provided: Y Survey Spiel: Y