Untitled Note

19997892 | UID: 3550039020 | Action Law Group PLLC | Simeon Dimitrov --- Invalid escalation Reason: Incomplete documentation, confusing case notes. Actual step(s)/Info Missed: Call queue extension number not specified, incomplete T2 template. Resolution/Recommendation: Call forwarding to an external number is not an option we offer, that would be the normal behavior. If the call is going through the RC system and gets forwarded, the issue is on the external numbers end. The case owner should educate the cx about this.