Untitled Note

Summary of Concern: Subs want to delete the account. High-risk PID: Passed DOB: August 1 1997 POB: Gumaca, quezon Wallet balance: 0.00 Last transaction: Sent money/P1,013.46/Oct 19, 2024/10:58PM Transaction Details (if applicable): - MIN to Deactivate: 09067804409 - Reason: Re-activate my old account Willing to forfeit balance? Yes Does subs have a crypto purchase? No Does subs have a Maya credit balance? No Does subs have a Maya savings? No Does subs have BNPL? No Do you have Maya Personal Loan? No Action Taken: Advise to wait within 3 BD Unable to escalate you to error prompt message Cannot Escalate Case. Mismatched Category; Sub-Category; Type. Endorse to coach Thanks for sharing. Per checking, your transaction dated October 18, 2024 amounting to P200 was successful on our system. With this, I recommend that you contact the merchant for the additional documents required for the dispute form by downloading it here: https://www.maya.ph/hubfs/File-upload/08 2024/Purchase Dispute Form - Credit Card.pdf and submit a valid ID/s and send it directly to docs-support@maya.ph. Make sure you file it within 15 calendar days from the date you made the transaction. Once submitted, please wait for an update via SMS or email. The processing time will take up to 17 business days. No worries; if we receive your documents on time, we will validate them right away. Action Taken: Advise to contact the merchant for the additional documents for the dispute form and send if directly to docs-support@maya.ph and wait within 17 BD.