Untitled Note

Incontact ID:463721208441 UID: 63406074004 RC Phone Number: 4107934664 Customer First and Last Name: Muhammad Sultan Extension #:101 Callback #:4107934664 Email Address: yes Account Verified: Y Admin: Y Description Information: the client wanted to see if we had the option to have 1 number provisioned in 2 desk phones and then he would also what to add a user Set ETA: Troubleshooting: so first he would like to add a user to go to user>user with extension> and then add the user, then ones he added the extension i did explain we are not able to provision 2 desk phones with the same number he did understand and we did still continue with the provisioning steps and I when to see if we could find the desk phone MAKE AND MODEL:Gransstream GXP 2170 S/N: 24UMKDPM70603926 then to be able to do the manual provisioning I provided a link to https://v.ringcentral.com/join/006020434 to be able to help with the steps we did the process to set up the desk phones and he told me they are working and then to have the numbers ring at the same time we went to the phone systems>gruops and call queues and then add new groups Resolution: Recap: Y/N Gain Agreement to close the case: Y/N Promoted Support Site: Y/N Promoted Survey: Y/N SAT Prediction: 10 I am resolving the case now: Y/N Attached KB Article: Y/N