Untitled Note

Customer Name: Relocation Engineers RC Phone Number: 8773562283 UID: 411967043 InContact ID: 470660622855 Company Name: Relocation Engineers Call back #: 4166554906 Email Address: colin@relocationengineers.ca Number of DLs: Account Verified (Admin): Y Ext. # Issue: The phone number 8773562283 is not working showing "line busy" or just complete silence. Troubleshooting: After several test calls with T2 and T3 from numbers from the USA and from Canada as well the calls were going through properly so I advised the cx to check with his phone provider to see if there might be something blocking the call routing to that number. Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: A statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: Reason for Intervention: Endorsed to TL/SME?: