Untitled Note

For Swati | Unable to Log In - Resolved by Jam Case ID: 18404805 Incontact ID: 463559424886 Company Name: Travis County DBA Central Health Direct RC#: 5129789382 User ID: 180994031 Total DLs: 2,284 Caller Name: Swati Avashia Callback Number: (512) 217-0384 Verified Email: savashia@ascension.org Account Verified: Y Admin / User: admin Issue: • trying to log in to RingCentral account • unable to log in for ext 89382 • contact center account • transfer to CC • agent's name : Lynce Troubleshooting Done: • • • • • **************************************** For Evan | Re-assign Number to Extension 2 - Resolved by Jam Case ID: 18405258 Incontact ID: 463559437089 Company Name: Rigsby Search Group RC#: 8605050013 User ID: 454227040 Total DLs: 4 Caller Name: Evan Rigsby Callback Number: (860) 919-1619 Verified Email: erigsby@rigsbysearch.com Account Verified: Y Admin / User: admin Issue: • said that the representative yesterday helped them to re-assign and re-provision desk phone to another user > ext 3 • however, after re-provisioning the phone, he cannot do outbound call on his ext > ext 3 Troubleshooting Done: • as per checking, there is no direct line assigned to ext 3 • and there are now 2 numbers and 2 desk phones assigned to ext 2 > (203) 936-6552