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Incontact ID: 463113691060 UID: 378917048 RC Phone Number: 9158510272 Customer First and Last Name: Santos Caballero Extension #: 101 Callback #: (915) 208-4442 Email Address: helpdesk@novats.net Account Verified (Y/N): Y Admin (Y/N): Y Description: A porting out was rejected Set ETA: N/A Troubleshooting: The phone 2279 was rejected in the port out because the information was incorrect - The other carrier said they needed to provide the CSR to see if the number is in the account - The agent showed where to download the CSR and the cx will contact the other carrier - Updated the company's information to be sure it is ok - Checked all the information regarding the phone numbers Resolution: The cx will show the CSR with the number, and the cx agreed to finish the call and close the case Recap (Y/N): N/A Gain Agreement to close the case (Y/N): Y Promoted Support Site (Y/N): Y Promoted Survey (Y/N): Y SAT Prediction: 10 I am resolving the case now (Y/N): Y Attached KB Article (Y/N): Y "if there is anything else I will be closing the case marking it as resolved, also we have a support site at support.ringcentral.com, it works just like google you type your question and will see different articles on how to solve the issue. Lastly you might be receiving a quick survey over email regarding your overall experience with the customer experience today. And with that said thank you for being part of RingCentral and I hope you have a good day" SIP Domain sip.ringcentral.com:5060 Remote SIP port 5060 Local SIP port 5060 Outbound Proxy SIP10.ringcentral.com:5090 Outbound Proxy Port 5090 User Name 13148609991 Password MeJqdzf1 Authorization ID 1834759048