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tsdiscon mpara040@apc.iml.sitel.net apc\mpara040 PaymayasocmedMP@31 https://writer.com/grammar-checker/ IEX: 9034176 PaymayasocmedMP@29 Cosmo: PMSITLCMPParas@maya.cx PaymayasocmedMP@30 KYC PORTAL: mpparas mpp@1978 SF: p.malouvelle.paras PaymayasocmedMP@30 MayaBank Splunk: https://csg-sitel.splunk.corp.mayabank.com/ p.malouvelle.paras@mayabank.ph p.malouvelle.paras PaymayasocmedMP@21 CMS: 130790 Malouvelle@10 CMS Landers: 130790 Malouvelle25 https://web.production.cms.maya.ph/VERTEXON/servlet/LOGON offlinenotepad: (Velle_EmailTemplate) https://www.pronotepad.com/ https://onlinenotepad.org/app Notepad - Create Notes Online With Our Free Text Editor (dnschecker.org) https://offlinenotepad.com/velle_emailtemplate https://dnschecker.org/notepad-online.php mpara040 Velle1988 Libre_excel username: Libre_040 password: Velle_1988 #Empowerment #Xendit #Within #Procedure #MINReassignInvestigation #ServiceFeeAddMoneyOTC #EasyCredit #PersonalLoan #PersonalGoal #TimeDeposit #Crypto #Payin4 #HBanking5 #FreeMayaCard #faceauth Summary of Concern: Action Taken: Asked high risk PID. Full Name: MIN: Transaction Details: MIN to be deleted: Reference number from Splunk after blocking: PID: Passed/Failed/Pending Willing to forfeit balance on Maya Wallet? Yes/No Do you have a crypto purchase on the account(s) to be deleted? (Yes/No): Do you have an existing Buy Now Pay Later / Pay In 4 on the account(s) to be deleted? (Yes/No): Do you have a Maya Savings on the account(s) to be deleted? (Yes/No): Do you have a Maya Credit balance on the account(s) to be deleted? (Yes/No): *Unable to link MIN on SF #Empowerment Action Taken: Account blocking on Splunk. RRN: () Action Taken: Advised to send docs to docs-support@maya.ph idsp@maya.ph If you have further inquiries, kindly call our Hotline Support Team at ( 632) 8845-7788 / Domestic toll-free: 1800-1084-57788 for security validation Thank you and do keep posted on how things are going. Here's where you can get more information on Maya Frequently Asked Questions: https://support.maya.ph/s/ You can visit our Help Center if you'd like to know more on our features and services. https://www.maya.ph/upgrade docs@paymaya.com docs-support@maya.ph disputes-support@maya.ph Hello from Team Maya! Thank you for notifying us about Thank you for reaching out We’ve taken note of your message We’re happy to assist you We’ll let you know within 3 working days How many physical cards linked on your account?: Details of last transaction (date, amount and merchant name): *typing qwert yuiop asdf gh jkl; zxcv b nm,. *Unable to link MIN on SF Error remarks: MIN entered does not match any account or should be in 63########## format. N/A MIN to retain: MIN to delete: Advised to send LOR to docs-support@maya.ph Acknowledged subs. Closing ticket. Thank you message. Closing ticket. Invalid case. Error: Review the errors on this page. It seems like you are trying to resolve a case. Please ensure you have responded back to customer. Error: Agent cannot edit Group field *KYC1 limited *KYC1 active *KYC0 limited *KYC0 active *Passed *Failed #CodeO Advised to send docs to secure@maya.ph. Our apologies for the late response. May we know if your transfer transaction has been resolved? If not, please However if the issue has been resolved, kindly disregard this message. Thank you. Thank you for reaching out about Asked high risk PID for security validation Provided monitoring SLA Closing ticket. Case has been handled. Refer to case number 17143083 Summary of Concern: Action Taken: Full Name: MIN: N/A #EasyCredit UnionBank Summary of Concern: Action Taken: Full Name: MIN: Transaction Details: WOCAS: PID: WOCAS: For the quickest resolution, you can reach us at our official hotline numbers below: Maya Customer Hotline: ( 632) 8845-7788 Domestic Toll-Free: 1-800-1084-57788 from 8:00 am to 7:00 pm Kindly call our hotline support at ( 632) 8845-7788 from 8:00 am to 7:00 pm We're sorry to know that you've been notified of having a duplicate account. Summary of Concern: Asked assistance on duplicate account. Action Taken: Advised to call hotline for security validation and immediate assistance. MIN to retain is not indicated. We definitely want to help you with your duplicate account. Please be advised to call our Hotline Support Team at ( 632) 8845-7788 / toll-free: 1800-1084-57788 for security validation and to guide you accordingly. For more information on duplicate account, please visit this link: https://support.maya.ph/s/article/What-do-I-do-if-my-PayMaya-account-is-tagged-as-a-duplicate-one If you have any other concerns, feel free to email us back. Thank you. For security validation, please provide the details below: Date of birth: Place of birth: Wallet Current balance: Maya Savings balance: Screenshot of transaction: ​ *Dynamic How many physical cards linked on your account?: (please provide also the last 4 digits of the card): Last 4 digits of your Maya card: Details of last transaction (date, amount and merchant name): Wallet Current balance: Maya Savings balance: Current remaining credit limit OR outstanding used credit limit for Maya Credit Card ID number: Card Expiry date: Last 4 digits of the virtual card number: Last SMS message received from Maya (date and details): Last login attempt (Date and time): *Static Date of birth: Complete Address: Email address: Place of birth: Employer: Date of Registration: Date of upgrading the account: Source of Income: Nature of Work: KYC Status: TIN Number: SSS Number: *live chat spiel Bank: Hi, I’m Malou, and I’m here to assist you with your concern. Before we begin, please note that by continuing with this chat, you confirm that you’ve read and agree to Maya Bank’s Data Privacy Policy, which you can review here: https://www.mayabank.ph/privacy/ If you do not agree, you may end the chat at any time by clicking the “Close” button." Wallet: Hi, I’m Malou, and I’m here to assist you with your concern. Before we begin, please note that by continuing with this chat, you confirm that you’ve read and agree to Maya’s Data Privacy Policy, which you can review here: https://www.maya.ph/privacy If you do not agree, you may end the chat at any time by clicking the “Close” button." I understand you need assistance about . I'm here to help. Hello, are you still there? We’ll close this chat due to inactivity. For more support, please visit support.maya.ph. Thank you! To know more about Maya services, you may visit this link: https://www.maya.ph/ I'll check this for you. Please stay on this chat. *Closing Spiel You're welcome. Should you need further assistance, don't hesitate to message us again. Have a blessed day! Thank you for contacting Maya chat support. It was a pleasure assisting you. Have a great day! Action taken: Opening spiel. Delivered closing spiel due to no response. Action taken: Chat has ended no response from subs. *Acknowledgment/Assurance/Empathy I understand your situation [include concern]. I'm here to help. Let's sort this out. I'll assist you. Let me check on this. We're certainly sorry for the inconvenience about . We'll assist you. Hoping for your patience and understanding regarding this matter. For security validation, please provide the details below: As part of our security protocol, *Thanking the Customer for the Information Provided Thank you for the details. I'll check right away. *Putting the Chat on Hold for Checking Please give me two minutes to check this for you. Kindly stay on this chat. Please hold for a moment while I check your account. Hold on for a moment while I look into this. I'll check this for you. Please stay on this chat. *Getting Back to the Customer After Checking Thank you for holding. Here's the update on your account. Thank you for waiting. I've checked your account. Here are the details. Apologies for the wait, I appreciate your patience. *Providing Resolution Based on the review, here's the solution we can implement Hi, Kristelle. Thank you for the question. Here’s where you can get more information: To address your concern, here's what we'll do I appreciate you reported to us about the problem. We will look on to it immediately, please provide the details below: Hi, Gie. We’ll help you on that but details below are needed for our checking. *Asking for Further Assistance Is there anything else I can help you with? Is there anything else I can assist you with? Do you need any other help? Do you need any further assistance? Do you have any other concerns you'd like to ask? *Spiel for Non-Cooperative User Non-Cooperative User Using Profanity I understand your frustration, and I'm here to help resolve your issue. However, I must remind you that the use of inappropriate language is not acceptable in our communication. To continue assisting you effectively, I kindly ask for your cooperation in maintaining a respectful dialogue. If the language persists, I may need to end this chat. *sla Persistent customer despite providing resolution (within SLA) I understand this is important. For cases where load failed to be credited instantly, the monitoring period is within 2 business days. In the meantime, you may monitor within the given timeframe. In the meantime, you may monitor within the given timeframe (3 business days). We’ve provided all the necessary steps to resolve your issue. It’s important to monitor your account now as this aligns with our bank’s processing timeframes. If there’s no update after the specified period, feel free to reach out again. I know it can be frustrating, but we need to allow some time for the banking process to complete. Please keep an eye on your account, and if you don’t see changes within the expected timeframe, we’ll be here to help. We’ve taken the required actions, and the next step is to watch your account as the bank finalizes the process. Rest assured, this is standard procedure. Please reach out if there’s no update after the expected period." Thank you for your patience. We’ve addressed your concern, and now it's crucial to monitor your account. These things can take a bit of time due to banking protocols. Let us know if there’s no update after the usual processing period. *Nudge Spiel after 1 minute of no response from customer: May we know if you’re still there? Hi, it’s been a minute since your last message. Are you still on the chat? *Nudge Spiel/Closing after 2 minutes of no response from customer: Since we haven't heard back from you, we’ll close this chat for now. If you need further help, please visit support.maya.ph. We’ll close this chat due to inactivity. For more support, please visit support.maya.ph. Thank you! As there’s been no response, I’ll close this chat. For further assistance, visit support.maya.ph. Have a great day! It looks like you’re away. I’ll close this chat for now, but you can always get more help at support.maya.ph. We’ll go ahead and close this chat due to inactivity. If you need more assistance, please visit support.maya.ph.