Untitled Note
By: Anonymous4/13/20232 views Public Note
UID:165411026
InContactID: 462523209954 call got disconnected and we continued in a meeting
Name: Jotish
Best call back number: 303900 0772, 9 AM TO 10 PM IST
Email: networkteam@gavstech.com
Issue Description: Choppy Calls
Cx needs route cost of 04/11, ext 204 caller number 718 590 1800
Troubleshooting:
-Cx was explained about this is caused due to jitter (Jitter above average in most of the calls)
-We checked Qos from calls 04/11, ext 204 caller number 718 590 1800
-Email sent with the logs
-Cx was advised it is a network issue
-We just need to provide route cost examples