Casenotes1
By: Anonymous3/6/202186 views Public Note
Case Number: 5062573545
Name: liza burns
Phone Number: 13193615371
Email Address: lkburns001@aol.com
Country (US/Canada): us
Operating System (Win/MAC): Windows 10
Printer: HP OfficeJet Pro 8025e All-in-One Printer
Serial Number: TH0AQ1Q3RN
Product Number: 1K7K3A
Connection (USB/Wireless/Ethernet):
Issue: EN: scanning issue
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID: cwcd
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
- can make a copy
- yes
-
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
=====================================================
Case Number: 5062576324
Name: LISA MOUNTS
Phone Number: 17047997075/17049021327
Email Address: LMOUNTS.ARBYS@GMAIL.COM
Country (US/Canada): us
Operating System (Win/MAC): Windows 10
Printer: HP OfficeJet Pro 8025e All-in-One Prntr
Serial Number: TH09B1R26X
Product Number: 1K7K3A
Connection (USB/Wireless/Ethernet):
Issue: ink low
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID: cwcd
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
- yellow and cyan is out of ink
- replaced the Y and C
- done and the inks are showing full
- check printer status
- printer is ready
- print test page
- its printing
- offer instant ink
- customer will just enroll by herself
- gave ii purl to customer
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution: resolved
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
=====================================================
Case Number: 5062170932
Name: Nan Walcott
Phone Number: 19143142803
Email Address: miss.walcott@gmail.com
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer: HP OfficeJet Pro 9015e All-in-One Prntr
Serial Number: TH09Q1617S
Product Number: 1G5L3A
Connection (USB/Wireless/Ethernet):
Issue: Scanning issue
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
=====================================================
Case Number: 5062577951
Name: James Godfrey
Phone Number: 18012960428
Email Address:
Country (US/Canada): us
Operating System (Win/MAC): Windows
Printer: HP Envy Pro 6458 AiO Printer
Serial Number: TH0C44B1T9
Product Number: 5SE48A
Connection (USB/Wireless/Ethernet):
Issue: DC: blinking light
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID: c06570371
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
- reset the printer
- done and it stopped blinking
- customer asked for a manual
- direct and guided the customer to our website
- done
- NOC,EOC
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution: resolved
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
=====================================================
Case Number: 5062581717
Name: terry alisson
Phone Number: 18445292692
Email Address: ALLISONTL@GMAIL.COM
Country (US/Canada): us
Operating System (Win/MAC): Windows 10
Printer: HP OfficeJet Pro 8025e All-in-One Prntr
Serial Number: TH09A1R1XD
Product Number: 1K7K3A
Connection (USB/Wireless/Ethernet):
Issue: en: printer offline
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID: cprinteroffline
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
- can make a copy
- yes
- can access ews
- yes
- add a printer thru tcp/ip
- done
- print test page
- its printing
- customer tried scanning
- its scanning thru hp smart
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution: resolved
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
=====================================================
Case Number:
Name: RUDOLPH RON
Phone Number: 14088880154
Email Address: R_RUDOLPH@SBCGLOBEL.NET
Country (US/Canada): us
Operating System (Win/MAC): Windows
Printer: HP OfficeJetPro 8035e All-in One Printer
Serial Number: TH09Q1Q0HQ
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
=====================================================
Case Number: 5062582697
Name: Debbie frank
Phone Number: 17857982487
Email Address: ddjfrank@yahoo.com
Country (US/Canada): us
Operating System (Win/MAC): Windows
Printer: HP OfficeJet Pro 8025e All-in-One Printer
Serial Number: TH0BS1Q2CR
Product Number: 1K7K3A
Connection (USB/Wireless/Ethernet):
Issue: Wireless printer setup
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID: cwlsu
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
- ii acct number: 8298038028
- connect printer to wi-fi via WSW
- done
- install hp smart
- done
-print test page
- its printing
- customer asked how to scan
- educate customer on scanning using hp smart
- done
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution: resolved
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
=====================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
=====================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
=====================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
=====================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
=====================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
=====================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
=====================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
=====================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
=====================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
=====================================================
Case Number:
Name:
Phone Number:
Email Address:
Country (US/Canada):
Operating System (Win/MAC): Windows
Printer:
Serial Number:
Product Number:
Connection (USB/Wireless/Ethernet):
Issue:
Reso TAT: 15-30 mins.
LS Call Request? (Y/N):
Wise Doc ID:
{START CASE SUMMARY}
|Problem Description:
|Frequency of failure:
|How to reproduce the failure:
|Error code:
|Error message:
|Firmware Version:
|Troubleshooting:
|Paper Specifications:
|Page count:
|HP Genuine Toner or Ink used:
|Resolution:
|Toner or cartridge part number:
|Warranty dates on the toner or cartridge:
|Level of Toner or Ink:
|Leave blank:
{END CASE SUMMARY}
=====================================================