Untitled Note

Customer Name: Jennifer Tracy RingCentral Number:5619359366 UID:62756383 InContact ID:464736131888 Extension #: 102 Best callback number: 5613893468 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: After Hours calls need to go to an external number 5613196606 Troubleshooting: Helped the cx to change the schedule for ext.105 that was causing call handling issues properly Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by Pablo