Untitled Note

Incontact ID: 462810907591 UID: 63039454008 RC Phone Number: 7722128900 - 772 - 2100 Customer First and Last Name: Jeffrey Wolfson Extension #: 101 Callback #: 573 467 0043 Email Address: jaw@wolfsoncorporation.com HQEagle 772 - 2100 / 772 776 0200 / buy new number / Account Verified (Y/N): Y Admin (Y/N): Y Description: Change the pin / Give ext 120 complete access to same with ext 113 / toll-free number and a fax number Set ETA: N/A Troubleshooting: Call disconnected NewContactID: 462810915035 / The agent sent an email with the information to change the pin in the account Then the customer requested the agent to do the changes so the agent went into the admin portal to users, then went to ext 113, user details, settings and changed the role to be a super admin, did the same with extension 120, set it as a super admin Also told him the fax and the toll-free number he has Wanted to search for the number 712-xxx-2100 in your to know the rest Created a user for Lora Tatro Changed the ext 101 number to a new one and added the previous number to ext 122 Helped the cx to change the password and pin of his account Resolution: After all the changes the cx agreed to finish the call and close the case Recap (Y/N): N/A Gain Agreement to close the case (Y/N): Y Promoted Support Site (Y/N): Y Promoted Survey (Y/N): Y SAT Prediction: 10 I am resolving the case now (Y/N): Y Attached KB Article (Y/N): Y From Marielle to ext 1005 - Janine Poly VVX 350 48256709FA9F "if there is nothing else I will be closing the case marking it as resolved, also we have a support site at support.ringcentral.com, it works just like google you type your question and will see different articles on how to solve the issue. Lastly you might be receiving a quick survey over email regarding your overall experience with the customer experience today. And with that said thank you for being part of RingCentral and I hope you have a good day" Case 18131900 add notes Incontact ID: 462810341392 UID: 601416048 RC Phone Number: 6167195007 Customer First and Last Name: Aaron Extension #: 200 Callback #: (616) 259-6982 Email Address: service@krgroupinc.com Account Verified (Y/N): Y by ivr Admin (Y/N): Y Description: Following case 18131900 they can upgrade the firmware on two polycom phones CCX400 Set ETA: N/A Troubleshooting: Tried accessing the Phones WebUi but none of the default passwords worked, but the instance password worked, once the cx got access they updated the phones' firmware to the latest version. Resolution: The update worked and the cx said if the scan shows the vulnerability they will call again Incontact ID: 462810872686 UID: 63125140008 RC Phone Number: (203) 4438259 Customer First and Last Name: Jason Extension #: 101 Callback #: 917 747 5547 Email Address: jason@jta.law Account Verified (Y/N): Y Admin (Y/N): Y Description: Want to use Podium again to send SMS Set ETA: N/A Troubleshooting: Resolution: Disconnected 18215183 talking