Untitled Note

Incontact ID: 462978298574 UID: 61378414 RC Phone Number: 8887280882 Customer First and Last Name: Beth Day Extension #: 150 Callback #: 4783207441 Email Address: Account Verified: YES Admin: YES Description Information: the client called because, on her desk phone, the status still says pending replacement make and model: Polycom VVX 250 Business IP Phone S/N:48256743E5A4 IP address: 192.168.1.130 Set ETA: Troubleshooting: so I asked the support group if they are able to change the status, the status was changed and then i was helping the client to provision the device but when i provided the steps to fins the IP address there was no information on the phone we tried many ways and option to see but still unable to the client then let me know she will just call in later to continue Resolution: there was no resolution since we were not able to provision the Polycom Recap: Gain Agreement to close the case: Y Promoted Support Site: Y Promoted Survey: Y SAT Prediction: 10 I am resolving the case now: Y Attached KB Article: Y