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UID: 2252668005 RC Phone Number: (800) 704-6590 Customer Name: Sandra Lynch Email Address: slynch@excellenceautodetail.com Description: I bought 2 desk phones and it isn't letting me set them up. Says "This phone is pending a replacement, you cannot make any changes. Troubleshooting: Plugged in and unplugged the phones 3 times to see if the status changes - Checked if the devices were getting an IP address they were not - Recommended to try to connect it directly to the router after a while it worked - A device was shipped without the power cord, created a cif for the replacement. 19111060 Resolution: After the info agreed to close the case Shipping Cases 1. Open Support T1 normal case::white_check_mark:? 2. On SCP Account>Devices>SN> Replace > complete the form 3. Open a CIF Case UID: 2252668005 Name of the customer: (800) 704-6590 Email: Sandra Lynch Callback number: (619) 249-9334 Related Tier 1 Case number: 19111060 Document #: (Admin portal>billing>Billing History>last entry $25) SN: 482567797DAE Instance Id: 804189449004 Address: 2700 HOOVER AVE, NATIONAL CITY, CA, United States, 91950 Reason for the RMA: The device arrived and it's missing the power cord *Ask SME for escalation to AM T1 19111060 / CIF 19113307 - AM: Maria Theresa Mae Borbe 4. Closed support T1 case This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello _____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support