Untitled Note

User ID InContact ID Customer Name: RC Phone Number: Extension #: Best callback number: is Email address: Customer's preferred callback time (with timezone): Admin: Y Account Verified: N Description: Issue/Subject: For: | Issue: | By: Andres Camp Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: none Extension Number in Issue: none yet Serial Number of the phone: SN 19WZ423009EP Make and Model: Avaya J179 Digital Line: No number yet MAC: C81FEABB48BA Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: N -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: N