Untitled Note

Customer Name: John UID: 1383655011 InContact ID: 462090735715 Extension #: 101 Main Company number: 6235057910 Best callback number: 4808886160 Email address: Customer's preferred callback time (with timezone): Admin: Y/N y Account Verified: Y/N y Issue: ext 104 and 105, phones not ringing Troubleshooting: (steps taken to address the issue) calls going to ext 101, ext 104, and 105 were not active under ext 101 call handling phone for ext 104 was replaced by the newly ordered phone, it says pending replacement cx told me he will wait for the new phone Recap: Y/N y Support Site provided: Y/N y Survey Spiel: Y/N y