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Unable to send email via Salesforce | 07.18.2023 | INC-1290741 Put public case comment instead Hi. Welcome to RingCentral Live Chat Service. My name is Alber, your RingCentral Technical Support Specialist. How can I help? Based on your concern, this may take for a couple of minutes however, we may need to extend depending on the adjustment that we may need to do. Also, if in case we got disconnected, can I have your callback number and if this is for COMPANY? I don't mean to rush you, but I just want to check if we're still connected? Are you still available to chat? I’m sorry but I have not received any replies from you. I will have to close this chat session and service other customers. I am sorry but I have not received any replies from you. Thank you for choosing RingCentral and for using our Live Chat Service. For more information, you can visit our support site at http://support.ringcentral.com/. You can also create a case by clicking contact support in that page. Dear MAO Communications, I hope this email finds you well. I am writing to follow up on the support ticket 19221691 that you recently raised through our chat system. Unfortunately, our chat session was unexpectedly disconnected before we could confirm whether your issue has been fully resolved. Therefore, I would appreciate it if you could kindly provide us with an update regarding the status of the problem. As an important part of our commitment to exceptional customer service, we strive to ensure that all issues are resolved to your utmost satisfaction. We apologize for any inconvenience caused by the interrupted chat session and want to make sure that your concerns are properly addressed. To help us assess the situation accurately, please let us know if the issue you originally reported has been resolved or if you still require further assistance. If the problem persists, kindly provide us with any additional details or specific error messages that may have occurred since we last communicated. Kindly reply to this email so that we can update and/or close this case accordingly. Please note that if we do not receive a response within 120 hours, this case will be closed due to inactivity. Should you need urgent assistance, please feel free to call our support line at (888) 898-4591 and provide your reference case number 19221691. Thank you for your cooperation and patience in this matter. We remain committed to providing you with the highest level of support and look forward to resolving the issue to your satisfaction. Best regards, RingCentral Technical Support