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Customer Name: Sylvia Manning UID: 726898018 InContact ID: 463869137056 Extension #: 101 Company#: 619 837 2493 Best callback number: (805) 340-2892 Email address: semanning28@gmail.com Customer's preferred callback time (with timezone): N/A Admin: Y Account Verified: Y Issue: 1) provisioning. Troubleshooting: 1) assisted the cx with the provisioning. | Cisco 8861 MAC: 0029C2898A2C , bought from RC. Factory reset: Y IP address: 192.168.1.201 SIP Domain sip.ringcentral.com:5060 Remote SIP port 5060 Local SIP port 5060 Outbound Proxy SIP10.ringcentral.com:5090 Outbound Proxy Port 5090 User Name 16193508893 Password 30VTjM Authorization ID 803948871018 After attempting the assisted provisioning for the phone twice, we accessed the web UI of the phone, configured the SIP parameters, and saved them but the UI is not taking http://192.168.1.201/admin/resync it says incorrect resync format. The phone is asking for a password the cx does not know at the moment, and now the phone has a red X. Performed a test to (619) 350-8893 and it's not going through. Sent the cx the following link so that she can update her phone's firmware: https://www.youtube.com/watch?v=a0nheo8jBTg She'll call back later to continue with the TS process. Recap: Y Support Site provided: Y Survey Spiel: Y