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Link: https://support.engagement.dimelo.com/contents/64d6a5117133688485f88217 UID: 549757028 RC Phone Number: (503) 665-1040 Customer Name: Jody - JC Company Name: Tax Minimizers of Oregon Call back #: (503) 661-1900 Email Address: frontdesk@taxminimizers.com Number of DLs: 12 Account Verified (Admin): Y Ext. # 101 Issue / Customer Request: We have hired a new person. I need to assign her to a phone and get her extension set up etc. TS Performed: Complete step-by-step documentation Guided the cx to create the new user and assign a phone to them Moved the number (503) 288-5421 to the inventory to assign it to the new user Created the user ext 123 Assigned the phone 0004F23A4AE6 Tried factory reset and setting up the provisioning settings but it was not connecting Wanted to access the web UI did a reset but didn't work Resolution: How the issue was resolved Recommended to contact IT to review the network requirements, cx agreed and will contact later Case Number: 19731983 Resolved? N PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 7-8 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support