Untitled Note

Incontact ID:464736124152 UID:250321049 RC Phone Number: 9259345180 Customer First and Last Name: jin Extension #: 1234615 Callback #: 3034129141 Email Address:yes Account Verified: Y Admin: Y Description Information: the client is having an issue where the number 9259345180 is set up for a call queue 15Fifty5 Call Que, Ext. 23040 has 2 extensions added 23041 and 23042 which should ring but both ext does not ring Set ETA: Troubleshooting: I looked in the call queue settings in the ext individually I did 2 test calls but I was just not able to see what the issue could be so I did delete the call queue and added it but when I did the test call it was still not working another option was to disable a desk phone and then try to do the desk again and it was actually working so we were going to provision the phones again to the ext. 23042 but he did not have the desk phone with him so he requested to follow up the call on Tuesday at 11:00 am mountain time Resolution: Device Yealink W76P Cordless Phone with 1 Handset Serial Number: 805E0CF6C39B Recap: Y/N Gain Agreement to close the case: Y/N Promoted Support Site: Y/N Promoted Survey: Y/N SAT Prediction: 10 I am resolving the case now: Y/N Attached KB Article: Y/N