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Thank you for contacting Intuit QuickBooks Online Global Support. My name is Kevin. I'll be happy to help. can I please have your full name and email address listed on the gear icon >> "Manage users" inside your QuickBooks Online Account so we can properly document your contact today? Also the QuickBooks Online company ID and your business name? To get the company ID, please click on the gear icon or the settings icon inside your QuickBooks Online account > Additional info. You can press ctrl alt ? once you are logged in to your QuickBooks Online account to get the company ID or click on the gear icon > Additional info. Thank you. Since you are unable to access the account. Can I please have the name of the company and the billing address of the account? If you happen to know the company ID of your QuickBooks Online account, you can provide it to me or the phone number. GOAL ALIGNMENT If I may ask, what is it that you want to achieve after we change the home currency? After we successfully rectify your issue about on changing your home currency, May I know if you need further assistance with other things that you would like to do with your QuickBooks Online account? Let me check that I have this right, so you wanted help in I just want to check if I got your concern correctly, your goal for today is to? TNPS: Thank you so much for the information. Allow me to check this one from my end. If I may ask, how's your experience with QuickBooks Online so far? Thanks for your awesome feedback on the product and support. That already made my day. Hope we will resolve your concern for today. Awesome! Thanks for your patience and cooperation. It truly was a pleasure speaking with you. Speaking with users such as yourself makes working as a Customer Service agent so much more worthwhile. I really appreciate your time and patience throughout this conversation. As we don’t have further actions to take and the query has been answered. I see. Thank you for letting me know. I'd like to take this chance to welcome you to the QuickBooks Online Platform. By the way, I was able to create a case documentation for our chat. Can we tag this case as closed with your full satisfaction? Please be informed that clearing the cache and cookies from time to time would help the browser and our website perform better. To keep your information secure, I'm unable to give you the "User ID". If you think you know what it is, you can tell me, and I can verify whether it's correct. For the security of this account, I am unable to give out this information. However, if you tell me their full name, I can verify whether or not that person is the Primary Admin. As much as we want to help, we are restricted with the policy that the company is imposing. I must say, giving discounts more than what should be allowed would also hurt QuickBooks' sales. As a company, we are also spending money to make sure updates are there for all users, improve the product and we can continue to provide the service that our customers deserve. You are in a business industry, I believe you also know how it works. You already enjoyed our discounted price when you first subscribed. My apologies, I do not support QuickBooks Online US. But don't worry, I will be sending you the link for you to be routed to the right support to assist you. Here's the link and kindly access this one so you can further raise questions to them regarding your concern. US: https://quickbooks.intuit.com/learn-support/en-us/contact Is there anything else that I can help you with aside from this or have I answered all your questions for today? Is there anything else that I can help you with aside from this or have I resolved your issue for today? Please be informed that QuickBooks Online will not generate errors on its own accord I really cannot tell what transaction that is causing the error and it would be best to contact your accountant to seek help. You are most welcome. Thank you for contacting Intuit QuickBooks Online International. Enjoy the rest of your day with a smile, a happy thought, and a grateful heart! More power to your business! NUDGES: Hi, just checking in. Are we still connected? Hi, just checking in. How is it going so far? Are you still there? Checking if you need my help. I haven’t heard from you in a while and wanted to make sure you have everything you need before closing the conversation. It looks like you stepped away. Please let us know if you need any assistance, by sending us another message. Don’t worry, you’ll be able to continue where we left off once you reply back and are ready to talk again. Thank you for contacting Intuit QuickBooks Online Global. Once again, this is Kevin. Have a wonderful day ahead. MCR SPIEL I am glad to be of help. Would there be anything else for me today like invoices or banking? Apart from this, do you have any other items you'd like to discuss - Banking or Invoicing maybe? IR: Have I answered all your questions today? Ensure resolution: Have I resolved your concern today? Feedback spiel: By the way, you might receive a brief email survey based on how I have resolved your issue and treated you as our customer in general. If you would take a few minutes to fill that out, I would appreciate it. That would completely make my shift. By the way, you will receive a survey about your time with me today and your feedback will be appreciated. If you would take a few minutes to fill that out, I would appreciate it. That would completely make my shift. Community: For future references regarding QB Online, you may visit this website for helpful articles: https://community.intuit.com/products/quickbooks-help-en-intl Closing Spiel: Thank you for contacting Intuit QuickBooks Online Global. Enjoy the rest of your day with a smile, a happy thought, and a grateful heart! More power to your business! Thank you for being incredibly amazing today! I just want to let you know that you are one of the kindest, most super engaging, and most patient customers that I had! I wish nothing but SUCCESS for your business! I am really glad I was able to help. Once again this is Kevin, thank you so much for choosing Intuit QuickBooks Online Global. I know you're a busy person, just please take care and keep safe always! Have a great day ahead! May your Life and Businesses prosper because you deserve it! Unresponsive closing: Since I haven't heard back from you. I'll now end this chat. Thank you for reaching Intuit QuickBooks Online Global Support. Have a wonderful day. *****PRODUCT LIMITATION SPIEL***** Well, the process that you brought to our attention is quite interesting and will definitely help not just new customers but also those who've been with QuickBooks for years. I really appreciate your patience and understanding with this process, no worries we are doubling our efforts to make sure that we are able to provide customer satisfaction and of course to make sure that we are able to address your concern right away. IT WAS GOOD BUT IT WAS VERY CONFUSING: I know it could be very confusing especially if you're not used to how it works but don't worry, once you already got the hang of it, everything will work out perfectly. Thank you so much for the feedback. IT WAS VERY BAD. I GOT DISCONNECTED FOR A FEW TIMES FROM YOUR SUPPORTS: I understand that feeling especially if you're in a rush to finish your task. No worries, you have me on the line, and I will do my best to help you out with solving your issue. YOU GUYS ARE TERRIBLE. THERE ARE SOME FEATURES THAT I WANT THAT ARE NOT AVAILABLE IN QUICKBOOKS I apologize for the experience. There are limitations to the product, and we really do appreciate any suggestions that you have so we can also raise that to the product development team, and it may be included in our future updates. I HAVE RAISED A FEATURE TO BE INCLUDED BUT IT'S STILL NOT INCLUDED: I apologize for the inconvenience that this has caused you. There's no turn-around time as to when that feature you requested will be included as a feature of our product. What I can do for you is I can raise another feedback for this so the product development team will be able to see that this feature is in great demand from our customers. On behalf of QuickBooks Online, I am truly sorry for this shortcoming. I know this would be a great feature to be added and it would really help you in running your business efficiently. Please don’t feel that this would be the end of this feature since this is just the start. QuickBooks Online is a new and developing system that has a dedicated department that caters to future feature requests and right now I am giving you our assurance that your voice will be heard. Just to set a proper expectation, all feature requests need to be tested to guarantee the prevention of other issues that our customers might encounter. I highly suggest sending your feedback directly click on the Gear Icon inside your QuickBooks Online account at the top right corner > then click on Feedback Already have an Intuit account? Sign in. https://accounts.intuit.com/account-recovery.html?_ga=2.136535860.547585303.1684828919-579042588.1683520475 https://calendly.com/qbo-row-onboarding-session/new-customers?utm_medium=expert Customer is attempting to: Result/error received: Expected outcome/behavior: Affected COID/s: Login name of user experiencing the problem: Date/time/timezone when problem occurred: Additional Notes/Troubleshooting: Are we able to replicate the issue?: Based on my tool here your account is currently inaccessible since its subscription is currently on hold for security check. Normally the process will take 24 to 72 hours to be done. I have already tapped someone from the back-end team for this to ask for assistance in making the process urgent and hopefully, the account will be activated again. Also please try to check your email, normally the verification team will send an email for this. Please check your email inbox, spam folder, and junk for an email coming from accountverification@intuit.com. Before Unfile: - Ensure Cx has deleted all payments for the period to make the Payments column 0 or blank. -Inform your customers that all data for the period will be unfiled. They need to manually record any previous exceptions to the filing, with an adjustment when they refile. -You can only unfile the most recent return, without causing issues with opening and closing balances. Fill out this form for each return that needs to be unfiled Company ID: Tax agency name: The date range of filing period: Net amount due on filing: Are there any exceptions on the filing? If yes, did the customer agrees to track them manually? Is this the most recent return? If no, are all subsequent returns requesting an unfile? Customer’s reason for unfiling: Disclaimer for Unfile VAT return: If you have done any changes such as creating or deleting transactions like invoices or expenses, the system will automatically create an exception. This exception will automatically apply on your next filing date, but when you perform undo or unfile VAT Return once you will re-file this Return or this opened return, changes from amounts accordingly to the type of transaction you have done will automatically apply. <>> Upon checking on your account, your subscription shows under In_Collection Status. This means that your license is still active since a grace period was granted while the system attempts to collect the payment up to the 27th day from the 1st billing. There are 6 attempts to collect the payment and you will receive email notifications for each. If none of these six attempts are successful then your subs will be switched to Inactive. By then, we can manually resubscribe to the same subscription/plan. NOTE: The account is considered active and new transactions can be entered in the company if it’s in In_Collection status. However, no billing actions like upgrading or downgrading can be done in this state. Accounts cannot be manually unlocked or switched to another status. This means that we just let the subscription be until it fixes itself or it becomes Cancelled/Inactive/Suspended. The customer needs to call back once the subscription gets canceled due to payment failure. Cost of Goods sold not Invoices are created before adding the cost of goods to an item That is the reason why there were no amounts showing on the Cost of Goods Sold Account for your transactions and on your Reports. As of the moment, the QTY showing per product item was already allocated before the COGS was added? I see. QuickBooks Online is a FIFO process. Any changes done after the setup will apply after all the Inventory will be sold. <> You cannot turn it off You cannot change your home currencyExtra fields, columns, and more are added to QuickBooks Some features may no longer be available. Accountsverification@intuit.com Purge: This process will delete all the data entered in the system and you will start from scratch in setting up your account again. There is no option to retrieve the data back after purging. Just to remind you that purging your QBO data will wipe out all your QBO India data and its not recoverable. I am able to confirm here that your QBO account has more than 90 days worth of data, hence system automatically disable PURGE feature to prevent data loss on your end. So with my help I will enable this again with your permission by acknowledging the risks that this may entail. So would you like to proceed on purging your account? Pinned by you To start the purge process, kindly log in to your account and go to the Dashboard. Once there, please change the go to your browser's address bar and change "homepage" to "purgecompany". Please see example: https://c37.qbo.intuit.com/app/homepage to https://c37.qbo.intuit.com/app/purgecompany After changing the address bar details, please click Enter and you will be routed to the Purge Company Page. On the Purge company page, please go to the lower right hand side and type "YES" and hit "OK" to complete the purge process. Reactivation: We are performing regular security checks as part of our continuous commitment to safeguarding our customers' data. When we notice any activity that appears unusual, we lock the account to protect you and the data you entrust to us. The term 'unusual' covers a wide range of things, and in many cases could be legitimate activity. The activity could also be someone attempting to access customer accounts. We try to avoid specific details to safeguard our processes and ensure our Security team can do its best work to protect you. **GST Exception report** Exception means those adjustments done in the close period that will be added in the open period. We can directly edit that specific transaction in Quickbooks in order for it to automatically add it on the open period.