Untitled Note
By: Adam Walker4/17/202453 views Public Note
Customer Name: Bruce Grebin
RC Phone Number: 4808633261
UID: 779658020
InContact ID: 506487636837
Company Name: BSG Insurance Services Inc.
Call back #: 4808633365
Email Address: bgrebin@farmersagent.com
Number of DLs:
Account Verified (Admin): Y Ext. # 101
Issue: The cx is unable to send text messages "Unable to send". The issue started today.
Troubleshooting:
Case Number:
Resolved? Y/N
PKI/JIRA: (if any)
Link of Feature Request Submitted:
Link of Self-help options provided:
Customer Sentiment/Verbatim: A statement from the customer
SAT Pred: 0-4, 5-8, or 9-10
For intervention - Y/N?: