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Link: https://support.engagement.dimelo.com/contents/650a15a771336882d08a9c9d UID: 64841257 RC Phone Number: (800) 318-8582 Customer Name: Dr. Andrea Purcell Company Name: Portal To Healing Call back #: (480) 478-0745 Email Address: office@drandreapurcell.com Number of DLs: 1 Account Verified (Admin): Y Ext. # 101 Issue / Customer Request: support case # 20127593 | SMS not working TS Performed: Complete step-by-step documentation Previously uninstalled and reinstalled and it fixed the issue but now a user has the issue and it doesn't work. Did a test to the number (480) 478-0745 and they received it and replied and the agent got the reply. Recommended logging with the number and trying the web app Cx with issues on a different place and not available, will try when available Resolution: How the issue was resolved Cx will try when the user with the MAC is available Case Number: 20127593 Resolved? Y/N PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 9-10 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support