Untitled Note

User ID 177477048 InContact ID 464590295049 Customer Name: Marlene Rondon RC Phone Number: 239-791-1833 Extension #: 1244 Best callback number: 305-364-8244 Email address: marlene.rondon@groupnei.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: Cx gave case 18527233, Cx wants to set up a configuration in which if they receive a call from (404) 696-8810 it should Ring Ext 4107 call handling all at the same time then goes to 4106 and then to 4701 call handling for each one Issue/Subject: For: Marlene Rondon | Issue: call handling | By: Andres Camp >>User Ext 4107 has the (404) 696-8810 >> custom rule created to ring my devices and then miss called is send to a call queue >>Call queue created sequentially with users 4106 first and then 4701 >>Test call made and working as expected