Untitled Note
By: Sophia Howard3/28/202410 views Public Note
Customer Name:
RC Phone Number:
UID:
InContact ID:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue: Not receiving calls on the RC app for Apple devices
Troubleshooting: Advised the cx about RingCentral Operations teams are tracking a possible issue with RingCentral Messaging notifications on Apple devices.
Sys Ops reports "Failed to process message. InvalidProviderToken" on ENT some notification to APNS doesn't work
Impact Start: 2024-03-28 04:00:00 PDT
Case Number:
Resolved? Y/N
PKI/JIRA: (if any)
Link of Feature Request Submitted:
Link of Self-help options provided:
Customer Sentiment/Verbatim: A statement from the customer
SAT Pred: 0-4, 5-8, or 9-10
For intervention - Y/N?: