Untitled Note
By: Anonymous10/22/202574 views Public Note
--------------Don't add in comments-----------
Customer Name:
Email:
Contact Phone:
-----------Paste comment from here-------------
Issue description (symptoms, history, customer efforts):
System:
App / Controller:
Sonos product and room name:
Topology (HT or Network, depending on issue):
Troubleshooting: (Include relevant topo, Guru, and diag w/explanation in steps)
*
*
*
Summarize the resolution:
Final Diag:
If not resolved
Recommended next steps and Guru cards:
Actions or tests the customer will do:
Last diag (for technical cases):
If escalated, also refer to L2 Escalation Guru.
Ian Ulate
Badge: 65452
Start time:
End time:
Reason:
@Andrea Duarte (Tech Coach CR)
Time-bound escalations
Agregar codigo CR-TT-ESC a las notas