Untitled Note

Customer Name: Nico RC Phone Number: UID: 1893924019 InContact ID: 468035547010 Company Name: Call back #: 3094046045 Email Address:halsmith@vcc2020.com Number of DLs: Account Verified (Admin): Y Ext. # 202 Issue: Ext.205 Yealink Desk phone Troubleshooting: Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: a statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: Reason for Intervention: Endorsed to TL/SME?: For (Customer’s Name)_Issue _Assisted / Resolved by Pablo