Untitled Note

I just want to advise you this call is being monitored and recorded for security and quality assurance MAX 63423 Issue: hotel cancelled cm did not authorize PNR: GUTRLY and TXEVGY cc 4 code 6851 CHC Article searched: n/a Steps you have taken: quality remarks Question: cm wants to know why his reservation was cxl 5/26/23 no reason oxie front desk GUTRLY cxl don't know why cm didn't make this cancellation TXEVGY cxl CC: Phone: 847-275-7535 Dates: 353.91 ATTN TICKETING PLEASE REISSUE TKT NUMBER(S) 9683, OLD FARE 1118.98USD, NEW FARE 893.98USD, CHG FEE 0.0 ADD COLLECT OF 0.00/RESIDUAL OF 225.00USD AUTH BY CM BRIA R WELCH while we wait for pricing from the airline I do want to let you know of the other benefits you get when using your platinum card . You are also able to book hotel reservations and car rental reservations if you didn't kno already , that being a rental car or personal driver . We also don't want to forget about the 15 Uber credit that were able to redeem on each ride jus as long as we use the platinum card at time of payment, we will be able to apply the credit at the end of your billing cycle on your statement . That's also gonnna apply to our hotel reservation too. If we book under our program hotels like FHR or THC we will be able to redeem the $200 hotel stay credit at the end of the billing cycle as well . To make your trip a little bit more seamless we also have our "Tours and Concierge Departments " to help with making dinner reservations and planning activities there at our destination of travel , So please reach out if you need any assistance on your trip as we are more then happy to assist you with it