Untitled Note

Customer Name: Anthony UID: 685782040 InContact ID: 460330575040 Extension #: 101 Main Company number: 3233794349 Best callback number: 3109987123 Email address: Customer's preferred callback time (with timezone): Admin: Y/N y Account Verified: Y/N y Issue: virtual assistant, one to ring simultaneously on two of virtual assistant when someone calls the main company number they go to an IVR menu, they want to make ext 104 and 107 ring at the same time Troubleshooting: (steps taken to address the issue) created a call queue and added the two extension under extension 1009 disabled the call handling and set the call queue to missed calls changed the schedule of the call queue to match the users its working Recap: Y/N y Support Site provided: Y/N y Survey Spiel: Y/N y