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Link: https://support.engagement.dimelo.com/contents/64ff84c67133684f1aac7a62 UID: 2383474015 RC Phone Number: (202) 274-3200 Customer Name: MJ Torres Company Name: Georgetown Day School Call back #: (202) 295-6182 Email Address: mjtorres@gds.org Number of DLs: 422 Account Verified (Admin): Y Ext. # 6182 Issue / Customer Request: I'm troubleshooting a SIP connection. On a paging device TS Performed: Complete step-by-step documentation Needed to set up the Paging device from scratch Resolution: How the issue was resolved Recommended calling the main line to make the provisioning easier. Case Number: 20042987 Resolved? Y PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 9-10 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support