Untitled Note

Customer Name: UID: InContact ID: Extension #: Main Company number: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: 1007 Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N --------------------------------------------- ask the cx to open the IP using a browser and log in username: admin password: admin go to settings > auto-provision > check if there is a server URL or not. DHCP and PNP need to be "ON" The password needs to be deleted so leave it blank the server URL should be https://yp.ringcentral.com/provisioning/yealink/$PN then click auto-provision