Untitled Note

User ID 63274244004 InContact ID 461319629920 Customer Name: Jose on behalf of Lorraine Lopez RC Phone Number: (562) 366-0680 Extension #: 101 Best callback number: is 626-692-1246 Email address: llopez@farmersagent.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: Cx needs to provision 3 different devices Issue/Subject: For: Lorraine Lopez | Issue: Provisioning | By: Andres Camp 805E0CBEA6C7 For Lorraine 805ECCBEAF0D For Jose 805E0CBEB5A7 Front-desk Users created The devices order changed from pending to offline Devices assigned to each extension created Porting information provided like PIN, Account number, last billing statement and authorized person's name and also address. Cx wants to port the number 562-905-6041 and make it the main company Cx requesting time to set up the device's emails sent to users and users and phones activated Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: No response from the machine Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: lex-m03-001 Digital Line: (805) 419-2687 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y